Overview
August Smart Lock is a popular and reliable smart lock that can be controlled via a smartphone or voice assistant. However, there may be instances when you encounter connection issues with your August Smart Lock. These issues can prevent you from controlling your lock remotely or receiving notifications about lock activity. In this guide, we will cover some basic troubleshooting steps you can take to resolve these issues.
Connection Issues
Wi-Fi Connection Issues
- Make sure your Wi-Fi network is working properly and that you have a strong Wi-Fi signal.
- Restart your Wi-Fi router and modem.
- Reset your Smart Lock’s Wi-Fi connection by unplugging it from the power source, waiting for a few seconds, and plugging it back in.
Bluetooth Connection Issues
- Make sure your phone’s Bluetooth is turned on and that it is within range of your Smart Lock (approximately 20-30 feet).
- Restart your phone and the Smart Lock by unplugging it from the power source, waiting for a few seconds, and plugging it back in.
- Make sure you have the latest version of the August app installed on your phone.
Server Connection Issues
- Check the August app’s server status to see if there are any outages or maintenance periods that could be affecting the Smart Lock’s connectivity.
- If the August app is offline, try accessing it through cellular data instead of Wi-Fi.
Final Thoughts
If you’ve tried all of these basic troubleshooting steps and are still experiencing connection issues with your August Smart Lock, it may be time to contact August Support for further assistance. By following these steps, you can have your Smart Lock up and running again in no time.
FAQs
Sure, here are three popular FAQs and their answers related to troubleshooting August Smart lock connection issues:
Why is my August Smart lock not connecting to the Wi-Fi network?
If your August Smart lock is not connecting to the Wi-Fi network, there may be a few reasons behind it. Firstly, make sure that your Wi-Fi network is stable and has a strong signal strength. Secondly, check if your smartphone and August Smart lock are within range of the Wi-Fi network. It’s also worth checking if your smart lock has the latest firmware update installed.
Why is my August Smart lock not responding to the app commands?
If your August Smart lock is not responding to the app commands, it’s recommended to check if your smartphone is connected to the internet and your Wi-Fi network is stable. Also, make sure that your August Smart lock has enough battery charge to perform the required functions. If you’re still having issues, try restarting the app, and if that doesn’t work, try resetting the lock.
Why is my August Smart lock losing connection with my smartphone?
If your August Smart lock is losing connection with your smartphone, check if your smartphone has the latest software updates installed. Also, make sure that your smartphone and August Smart lock are within range of the Wi-Fi network. Another thing to check is if there are any other devices that may be interfering with the Bluetooth or Wi-Fi signals, such as a microwave or a cordless phone. If you’re still having issues, try resetting the lock and reconnecting it to your smartphone.
