Locked Out? Unable to Access August Smart Lock Remotely?

Are you having trouble accessing your August smart lock remotely? Don’t worry; you’re not alone. Several users have experienced similar issues with their August locks, which can be frustrating and concerning for homeowners who rely on the devices for added security and convenience.

Locked Out? Unable to Access August Smart Lock Remotely?

Understanding the Problem

There could be various reasons why you’re unable to access your August smart lock remotely. Some of the most common causes include:

  • Poor Wi-Fi connectivity: If your Wi-Fi signal is weak or unstable, it may cause connectivity issues with your smart lock.
  • Battery life: If the batteries in your smart lock are low or dead, it may not respond to remote commands via Wi-Fi.
  • App malfunction: Technical glitches within the app connecting to your August device prevent syncing up properly.
  • Network outages: Internet service provider (ISP) outages or downtime can hinder remote control capabilities.

Troubleshooting Steps

Fortunately, there are several troubleshooting steps that you can take to regain access to your August smart lock remotely:

Check Your Wi-Fi Connection

To ensure a stable connection environment between WiFi router and passage limits jittering simply follow these instructions:
1. Move closer – if possible
2. Disable other Bluetooth/WiFi devices in range
3. Remove nearby obstruction such as building structure between WiFi router and passage limit
4. Restart both devices

Replace Batteries

If battery levels falls below 20%, replace them immediately with new reliable brand;

Note: use Alkaline instead of Lithium battery, recommended by manufacturer

Reboot Device & Relaunch Mobile Application

1) Force stop application
2) Switch off Smartphone
3) Turn on smartphone after waiting for 10 seconds lapse
4) Relaunch mobile application during start-up sequence

Contact Customer Support

If none of these troubleshooting steps work for you, don’t hesitate. Contact August’s customer support for further assistance.


In summary, a lost remote control connection between your device and Augusta Smart Lock is generally an easy fix when you follow these troubleshooting steps. So don’t panic the next time you can’t access your smart lock remotely – try these tips first before seeking professional help from an expert in smart home technology or visiting August Home website to learn more about their products.

Stay Safe!


Here are three popular FAQs with answers related to being locked out or unable to access August Smart Lock remotely:

Why can’t I connect to my August Smart Lock when I’m away from home?

If you’re unable to connect and control your August Smart Lock through the mobile app when you’re away from home, it could be due to a weak Bluetooth connection between your phone and the lock. Make sure your phone’s Bluetooth is turned on and try standing closer to the lock while attempting remote access. If that doesn’t work, check that your lock’s firmware and app are up-to-date, as outdated software can cause connectivity issues.

What should I do if my smart lock batteries die while I’m away from home?

If you’re using the August Smart Lock remotely and its batteries die while you’re not at home, there isn’t much you can do until someone physically replaces the batteries for you. To prevent this situation, make sure your lock’s batteries have sufficient charge before heading out of town or consider purchasing a Wi-Fi bridge (August Connect) or Doorbell Cam Pro which allows remote communication by linking it with an online account.

What should I do if my phone is lost or stolen and contains my virtual key for my smart locks?

If your smartphone containing virtual keys gets lost or stolen along with all of its data including Virtual Keys, contact support so they can help revoke those keys immediately until a new smartphone arrives at least temporarily disrupting entry via Virtual Key mode but this ensures proper security measures were fulfilled in line with Augutst security guidelines.
Also next step must always be reporting device as stolen in any way possible following local authorities procedure just after wiping/locking device content remotely using FindmyiPhone/Find My Device services accordingly where applicable